MAISONS

Concierge and beyond.

Concierge Property care and concierge

Your follow-up · Brittany and GeorgiaEvery visit documented, every decision yours.

Your follow-up brings together everything about your property: its condition, reports and photos, work carried out, quotations and documents, and the decisions that are yours to make. Any issue we find is followed through to resolution.

Ask us about follow-upSee an example
The covered terrace at Maison Atlantique in Quistinic, Morbihan, between a stone wall and timber cladding

What follow-up includes

Everything about your property, in one place.

  • The property's condition and history

    Each visit adds to the property's history: what was checked, what could not be, and what has changed since last time.

  • Reports and photos

    After each visit, a dated report: observations, work completed and any follow-up needed. Photos show what was found; a short video is added when it helps explain.

  • Work carried out

    Tradespeople let in, work coordinated, deliveries received: what was done, by whom and when.

  • Quotations and documents

    Quotations from tradespeople and partners, and the documents that matter for the property, kept with the rest of your follow-up.

  • The decisions that are yours

    Spending is committed with your approval. Every decision we need from you is clearly flagged, with its timing.

  • An issue followed through

    An issue stays open until it is resolved: proposal, quotation, approval, work, then a check on site.

Illustrative example

From finding to resolution.

This is how an issue is followed, step by step. The property, dates and tradespeople are fictional.

  1. 01 · Finding· Tuesday 14 April

    A dislodged gutter, flagged in the report

    During the property check, we find that a gutter has come loose on the garden side. The report flags it as an issue, with the proposed next step.

    Extract from the report

    Checks carried out
    Opening up and airing, frost heating, water points, windows and doors, outside areas, post collected.
    Not checked
    Loft: access locked, key not available on site.
    Issue
    Gutter dislodged on the garden side (photo 6, 40-second video).
    Next step
    Quotation requested from a partner roofer.
    Decision needed
    Your approval of the quotation before any work.

    AttachedVisit report · photo 6 · 40-second video

  2. 02 · Proposal or quotation· Thursday 16 April

    A quotation from a partner roofer

    We ask a partner roofer for a quotation and send it to you, with the date the work could be done.

    AttachedRoofer's quotation · decision needed from you

  3. 03 · Approval· Friday 17 April

    Your approval of the quotation

    You approve the quotation. Nothing is committed before that approval, which is kept in the property's follow-up.

    AttachedDated approval

  4. 04 · Work· Wednesday 22 April

    The repair, on site

    We let the roofer in, then check the work before they leave.

    AttachedWork report · 4 photos

  5. 05 · Proof of resolution· Tuesday 28 April

    Issue closed

    At the next visit, we check the gutter after rain: the water drains normally. The issue is closed, with before and after photos.

    AttachedBefore and after photos

A fictional example for illustration. The actual sequence depends on your property, the services agreed and the work needed.

Owner space

Your owner space

You have your own online space, where you will find updates on your property, visit reports, work carried out, documents and the decisions to be made.

What you will find there

  • Updates on your property and its history
  • Visit reports, with their photos
  • Work planned and carried out
  • Quotations and documents
  • The decisions to be made

How you access it

Once your follow-up is set up, we invite you by e-mail, at the address you gave us, with a personal sign-in link. After that, you sign in at any time on maisons.co/owner/login with the same address. There is no online sign-up: only an invited address opens a space.

When it is included

In Brittany, it is included in ongoing care from one visit a month.

In Georgia, it is included in ongoing care, agreed by quotation.

See it in a demo

No account needed: the whole path on a fictitious house, from the visit report to the decision, then to the checked resolution.

See the owner space demo

Getting started

How we work

  1. Get to know your property

    Access, equipment, instructions and how you like things done.

  2. Agree the care plan

    Services, frequency, dates and budget.

  3. Carry out visits and report back

    A report, useful images and anything that needs your decision.

Your point of contact knows your home and coordinates its care with our partners.

Where it applies

The same follow-up in Brittany and Georgia.

Reports, issue tracking and the owner space work the same way in both territories. Services, visit frequency and prices are specific to each.

Contact

A question about follow-up?

Let us know where your property is and what you would like to know. We reply within 12 hours.

Questions

Through an invitation we e-mail you once your follow-up is set up, with a personal sign-in link. After that, you sign in on maisons.co/owner/login with the same address; there is no online sign-up. In Brittany, it is included in ongoing care from one visit a month; in Georgia, in ongoing care agreed by quotation.

You do. When work is needed, we send you a proposal or a quotation, and nothing goes ahead before your approval. Spending is committed within the arrangements agreed with you. Every decision we need from you is flagged in the report and in your owner space, with its timing.

In your owner space. Each report, with its photos and, when it helps, a short video, adds to the property's history, alongside work carried out, quotations and documents. An issue we find stays visible there until it is resolved.

In Georgia, we handle the follow-up in English, Russian, Georgian or French. In Brittany, we work with you in French or English.